Service Policy

1. Service Overview

At Belvanne, we are committed to providing exceptional service for all your luxury travel bag needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@belvanne.com
• Phone: +1 613 722 8830
• Address: 292 Bayswater Ave, Ottawa, ON K1Y 2H1, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 10:00 AM - 7:00 PM EST
• Saturday: 10:00 AM - 6:00 PM EST
• Sunday: 11:00 AM - 5:00 PM EST

3. Bag Care Services

3.1 Available Services

• Leather cleaning and conditioning
• Hardware replacement and repair
• Strap and handle repair
• Zipper replacement and repair
• Lining repair or replacement
• Color touch-up and restoration
• Waterproofing treatment

3.2 Service Timeframes

Standard service times:

• Initial assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-10 business days
• Full restoration: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new bags purchased from Belvanne include:

• 30-day satisfaction guarantee
• One-year warranty against manufacturing defects
• Free hardware replacement (within 90 days of purchase)
• Complimentary initial leather treatment

4.2 Extended Care Program

Optional extended care services include:

• Two-year extended protection
• Priority repair service
• Annual leather conditioning treatment
• 20% discount on repair services

5. Custom Services

5.1 Personalization Options

• Monogramming
• Custom hardware selection
• Strap length customization
• Interior organization customization
• Special order colors

5.2 Premium Services

• Personal shopping appointments
• Style consultation
• Travel bag organization workshop
• Leather care demonstration

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Complimentary
• Detailed condition report: $25
• Restoration consultation: $40

6.2 Repair Costs

• Minor repairs: $30-75
• Major repairs: $75-200
• Full restoration: Custom quote based on assessment

7. Quality Assurance

Our commitment to quality includes:

• Expert assessment of all repairs
• Use of premium materials
• Quality testing before return
• Detailed service documentation
• Follow-up care instructions

8. Service Requests

8.1 How to Request Service

1. Contact our service team via phone or email
2. Describe the service needed
3. Receive preliminary assessment
4. Schedule service appointment
5. Approve service quote

8.2 Required Information

• Bag model and purchase date
• Detailed description of issues
• Photos of areas needing attention
• Preferred service timeline
• Contact preferences

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Expert craftsmanship
• Genuine materials and parts

10. Updates to Service Policy

Belvanne reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team at ask@belvanne.com or call +1 613 722 8830.