Get in Touch

We're here to help with any questions about our products, orders, or services. Reach out to us through any of the following channels:

Visit Our Store

292 Bayswater Ave
Ottawa, ON K1Y 2H1
Canada

Call Us

+1 613 722 8830

Email Us

ask@belvanne.com

Send Us a Message

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Store Hours

Monday - Friday	10:00 AM - 7:00 PM
Saturday	10:00 AM - 6:00 PM
Sunday	11:00 AM - 5:00 PM

Holiday hours may vary. Please call ahead on holidays.

Location

Frequently Asked Questions

We offer standard and express shipping across Canada. Standard shipping typically takes 3-5 business days, while express shipping delivers within 1-2 business days. Free shipping is available on orders over $200.

We accept returns within 30 days of purchase for unused items in original condition with tags attached. Returns can be initiated online or in-store. Please visit our Returns Policy page for detailed information.

Yes, we provide professional repair services for all our products. Services include leather care, hardware replacement, and structural repairs. Visit our Repairs & Restorations page for more information.